Pletts Electronics • Last updated: August 19, 2026
This policy explains when an online order may be cancelled and what happens if Pletts Electronics cancels an order.
1. Cancelling an Order Before Dispatch or Pickup
You may request cancellation of an online order before it has been dispatched for delivery or made ready for pickup. Please contact us as soon as possible with your order number.
A cancellation request is not guaranteed once an order has entered processing, has been prepared for dispatch, has been transferred to a delivery provider, or is ready for collection.
2. Orders Already Dispatched
Once an order has been dispatched, it can no longer be cancelled as an un-shipped order. If you need to return an item after delivery, the request will be handled under our Return, Exchange & Warranty Policy.
3. Special-Order or Custom Items
Special-order, custom, or specifically sourced items can not be cancelled after we have committed to the supplier, placed the procurement order, or otherwise incurred costs specifically for your order, except where required by applicable law.
4. Cancellation by Pletts Electronics
We may cancel an order where reasonably necessary, including because of:
- Product unavailability, stock discrepancies, or inability to fulfill the order;
- An obvious pricing, description, or system error;
- Payment authorization failure or suspected fraudulent activity;
- Incomplete, incorrect, or unverifiable delivery or customer information; or
- A circumstance outside our reasonable control that prevents fulfillment.
If we cancel an order after payment has been collected, the amount paid for the cancelled order will be refunded to the original payment method.
5. Refunds for Approved Cancellations
Where a cancellation is approved, we will initiate the refund to the original payment method as soon as reasonably practicable. The time for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Any delivery charge for a service that has already been performed or incurred may be non-refundable, unless the cancellation resulted from our error or applicable law requires otherwise.
Contact Us
Website: https://www.plettselectronics.com
Customer service: +501 655-0010
Principal business location: 40th West Street, Spanish Lookout, Cayo, Belize
You may also contact us through the Contact & Locations page on our website.